From Mercedes-Benz house cars and red carpet arrivals to individualized in-room flower arrangements and iPads, at the core of a luxury hotel’s guest experience is the simple offering that seems so slight but makes the biggest impact.
A hotel that pays attention will know what its guests want before they arrive. Over the years as a hotel guest, I’ve been treated to everything from relaxation CDs and my favorite magazines on the bedside table, to local bottles of wine and bags of extra bathroom amenities.
My favorite gift came from a luxury designer at the launch of a new hotel. The one-of-a-kind scarf was made especially to mark the occasion of this hotel’s opening, and it not only provided guests a special memory, it was a great take away that will always remind me of my hotel stay.
More luxury hotels have started to pair up with fashion designers to create that unique look and signature item. The Dorchester in London recently teamed up with British fashion design group Teatum Jones to create a scarf available only at the hotel.